Company

Call Center

Challenge

A major call center sought to improve customer service. Prior to automation, customer calls were time-consuming and resulted in delayed customer transactions as agents needed to retrieve necessary Know-Your-Customer (KYC) information from multiple systems.

Solution

Call center agents were able to send tasks to our robots directly from their desktops. When processes were complete, the robots sent the customer information to the agent in an organised message.

case2

Cut average Call Times by 70%. Reduced average handling times from 10 minutes per call to 3 minutes per call.

Reduced Customer Waiting Times by 200%. Customer waiting time now averages 40 seconds per call compared to 2minutes/call before our robots.

20% Reduction in OPEX Costs.

Eliminated 100% of human errors.

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