We partner with Human Resources, Finance and IT to improve quality, speed and cost so that your support functions can provide an advantage over the competition.
We help you quickly identify the sources of value, develop a plan of achievable initiatives, turn that plan into action, and ensure the results are sustainable.
We bring a full range of capabilities to help you achieve your goal. Our advanced analytics and automation expertise will help your support functions get more value from technology.
We help you to develop an aligned and integrated finance function that delivers superior service and tight controls at a lower cost – allowing your finance team to spend more time on higher-value, forward-looking activities and less on accounting and transactional tasks.
We partner with you to quickly identify opportunities to increase service, strengthen controls and drive down costs through Intelligent Automation. To sustain your results over the long term, we develop the capability of your people. With our Operational Performance Builder® method, we foster a deep ownership culture and bring about the necessary behavioural changes.
Most businesses face major change or even outright disruption. At the same time, 70% of change initiatives fail to deliver the intended results. We see HR as the critical function, first, to support the leadership team and managers in the organisation in delivering a successful change programme for a step change in performance and, second, to retain and develop employees in line with developing business needs.
To do so, HR must radically change the way it operates: spend less time on the administrative elements of recruiting, developing and retaining people, and more value-adding time with leaders and managers throughout the company for improved business outcomes and better employee experience.
We partner with you to quickly identify opportunities to increase service and quality and reduce costs through Intelligent Automation. To sustain your results over the long-term, we develop the capability of your people. With our Operational Performance Builder® method, we foster a deep ownership culture and bring about the necessary behaviour changes.
Industry 4.0 means the growing together of the digital and manufacturing industries. All physical assets are digitised and integrated into digital ecosystems with partners in the value chain. This means that IT is pulled into the centre of business operations. We call this “Agile Business Integrated IT”.
IT INFRASTRUCTURE MANAGEMENT
Nowadays, there are many different types of IT infrastructures: several variants of the cloud, appliances (implementation of algorithms in hardware), on-premise (own data centre), and central network infrastructures. The administration, cost and sourcing of these different types of IT infrastructure must be continuously optimised.
IT CONTRACT MANAGEMENT
Both the development and provision of digital services require effective contractual agreements with providers, partners and customers, with the responsibilities and the service quality, if necessary, clearly regulated by service levels. Appropriate limitations of liability should be included. Contract management and flexible service adjustments are particularly relevant in the course of iterative service development. The question of “who is liable and how” must be answered for the content or service components that are constantly being developed.
SEAMLESS IT INTEGRATION
Middleware technologies (i.e. the services of various components that integrate with one another according to certain rules and processes) and the service-oriented, architecture modularisation that makes it more adaptable are essential. The management of these technologies and the establishment of corresponding digital architectures are becoming the core task of IT as a business enabler.
The term DevOps was formed by combining “development” and “operations”. DevOps isn’t a process or a technology or a standard. DevOps represents a change in IT culture, focusing on rapid IT service delivery through the adoption of agile, lean practices in the context of a system-oriented approach. DevOps emphasises people (and culture) and seeks to improve collaboration between operations and development teams. DevOps implementations utilise technology — especially automation tools that can leverage an increasingly programmable and dynamic infrastructure from a life cycle perspective. Importantly, the meaning of DevOps has broadened to be an umbrella term for the processes, culture and mindset used to shorten the software development life cycle, using fast feedback loops to deliver features, fixes and updates more frequently.