With more than 25 years of line management and consulting experience in contact centres, telecom, online retail and IT, Michael thrives in environments with constant change, high pressure and a strong fusion of people and technology. His experience and insight enable him to get to the heart of a problem quickly and make major, lasting improvements.

Michael is fun to work with. He involves people positively in the change, thus achieving deep local ownership for his clients. His experience in corporate knowledge management and training is key when developing and securing knowledge in the organisation.